Discovery Motorhomes Cancellation & Amendment Policy

Please find following the cancellation and amendment policies.

Cancellation

All bookings with the above suppliers have cancellation fees up to 45 days and longer before pick-up of loss of Deposit or 20% (whichever is greater)

In the case of cancelling your reservation, the deposit is Non Refundable. In addition there is a NZ$100 cancellation fee. A No Show is considered as a cancellation.

Cancellations up to 11 days prior to pick-up - Loss of Deposit or 20% (whichever is greater) In addition there is a $100 cancellation fee

Cancellation up to 1 -10 days prior to pick-up - 50% of the rental (including accessories and excess reduction option) In addition there is a $100 cancellation fee

Cancelled on the day or no show 100% of the rental (including accessories and excess reduction option)

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

The following cancellation fees will apply:

• If cancelled 31 days or more prior to pick-up = 20% or deposit paid (whichever is greater)
• If cancelled between 30 to 7 days prior to pick-up = 40% or deposit paid (whichever is greater)
• If cancelled between 6 to 1 days prior to pick-up = 70% of Rental
• If cancelled within 24hrs of pick-up or No-Show = 100% of Rental
• If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.
• The cancellation fee period is based on New Zealand Standard time.
• Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

• If cancelled up to 31+ days prior to pick-up = Loss of deposit or 20% (minimum $350)
• If cancelled from 30 to 7 days prior to pick-up = 40% of Rental (minimum $350)
• If cancelled from 6 days or less days prior to pick-up = 70% of Rental (minimum $350)
• If cancelled within 24 hours of pick-up or No-Show = 100% of Rental (minimum $350)
• If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. 

Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

• If cancelled up to 22 days prior to pick =20% or deposit paid (whichever is greater)
• If cancelled 1 to 21 days prior to pick up – 50% of the Rental
• If cancelled within 24hrs of day of pick up or no show – 100% of the Rental
• If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

• 20% or deposit paid if cancelling 15 or more days before pick up
• Loss of deposit plus $200 fee if cancelling 8-14 days of pick up
• 50% plus $200 if cancelling within 7 days of pick up
• 100% if cancelling within 24 hours of pickup
• No refunds will be given for any booking amendments to the rental dates within 14 days of collection (if the length of hire is shortened) and the rental will be charged at the number of days originally booked

Amendments An up to $250 change of booking fee may apply for any changes to same city return bookings within 28 days of the date of pick-up. An up to $500 change of booking fee may apply for any changes to one-way rental bookings within 28 days of the date of pick-up. 

Amendments  outside of 28 days of the date of pick-up are charged at a rate of AU$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period

• If cancelled up to 26+ days prior to pick = 30% or deposit paid (whichever is greater) (minimum NZ$350)
• If cancelled from 25 to 8 days prior to pick-up = 40% or deposit paid (whichever is greater)
• If cancelled 7 to 1 days prior to pick-up = 70% of Rental
• If cancelled on day of pick up or No-Show = 100% of Rental
• Once a booking is confirmed, any changes made that may shorten the hire will not be entitled to a refund.

• If cancelled = 20% plus $300
• If vehicle is returned early there is no refund available for the unused days
• The cancellation fee period is based on New Zealand Standard time.
• Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

Amendments

Amendments are charged at a rate of NZ$60 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Britz, Maui & Mighty - Any amendments within cancellation time period is subject to the supplier providing permission to amend the travel dates, or cancel the reservation and having to re-book. If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.

If the amendment results in changing the vehicle brand your deposit is non transferable.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Pacific Horizon

Amendments are charged at a rate of NZ$100 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.