Lucky Terms & Conditions

Branch Opening Hours

(allow 1 hour for collection)

NOTE: The latest pick-up time for Lucky is 4:00 PM.

All branches are closed Christmas Day and New Years Day 

Public Holidays; A $50 Public Holiday fee is added when a vehicle is collected or returned on a public holiday

Rates

Daily hire charges are calculated on a per calendar day basis. Daily hire charges cannot be altered once a booking has been confirmed (subject to changes in legislation or errors).

Minimum Hire Periods

Minimum hire periods apply. They are subject to change and will be notified to the hirer prior to booking confirmation. An extra fee may apply to hires where the drop off location is different from the pick up
location of the vehicle.

Pick UP and Drop Off

A set pick up and drop off time, and respective locations, is required on each booking. All vehicle pickups must occur at the designated rental location no later than thirty (30) minutes prior to the branch closing time. Lucky Rentals reserves the right to release the vehicle 24 hours after the scheduled pick up if the hirer has not advised Happy Rentals of any change to pick up date. The vehicle must be dropped off at the specified time. Happy Rentals allows a grace period of 59 minutes. A fee equal to the daily rental rate may apply for drop offs after this time.

Drivers Requirements and Licence

Drivers must hold a current and valid drivers licence for the duration of the hire period. An International drivers licence without supporting country licence is not valid. Please note a physical licence must be presented at pick up. Digital licences will not be accepted.

No minimum or maximum age restriction applies.

Deposits and Payments

To secure a booking a non-refundable deposit is required as specified at the time of booking. The terms of the deposit will vary if booked through an agent. The remaining balance is payable upon collection of the vehicle.
Lucky Rentals does not accept cash payments. A credit card, debit card or bank transfer is required to secure and pay for a booking. A non-refundable surcharge fee of 3.0% on all Visa and MasterCard transactions and 5.0% on all American Express transactions applies. Lucky Rentals requires a credit or debit card to be used as a bond on all rental agreements and this must be the credit or debit card of the main hirer unless prior arrangements have been made. Lucky Rentals reserves the right to process a customer’s credit or debit card pertaining to the rental after the hire period. The hirer is liable for all administration, collection and legal costs in respect of charges payable under these terms and conditions.

Amendments

If an amendment is made to the hire dates within ten (10) days prior to pick up or during the hire, no refund is available. If the hirer wishes to extend the rental whilst on hire, authorisation must be obtained from Lucky Rentals. Any extension is subject to fleet availability and additional cost. The daily rate for an extension may differ from the original rate booked. If the hirer wishes to change the pick up or drop off location after confirmation of the booking, or during the hire period, authorisation must be obtained from Lucky Rentals. Subject to the change being approved, an additional charge of NZ$750 may apply. If the vehicle is collected late or returned early for any reason no refund is available for the unused portion of the hire, including accessories and excess reduction option.

Cancellations

Please note that the deposit is non-refundable.

Cancellation fees are as follows:
Cancelled 1 – 10 days prior to pick up
50% of the rental (including accessories and excess reduction option) is payable to Lucky Rentals and/or the booking agent.
Cancelled on the day or no show
100% of the rental (including accessories and excess reduction option) is payable to Lucky Rentals and/or the booking agent.

Hirer's Responsibility

It is the hirer’s responsibility to:

• Ensure that all child seats and restraints are installed and used correctly
• Be aware of, and comply with, all New Zealand legislation including, but not limited to, Waka Kotahi New Zealand Transport Agency rules and regulations
• Ensure that the LPG gas bottle (if fitted) is off whilst driving or not in use
• Ensure that the butane gas canister (if fitted) is off whilst driving or not in use
• Ensure that the rear or sliding door of the vehicle is open when the cooker is in use

Fuel

The vehicle is supplied with a full tank of fuel and, where applicable, a full LPG gas bottle. The vehicle must be returned with a full tank of fuel and, where applicable, a full LPG gas bottle. If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost of the refuelling, plus a fee of NZ$25. If the LPG gas bottle is not returned full, a fee of NZ$25 will apply.

Extra Fees

The following extra fees should be noted:

• The first driver is free. Each additional driver incurs an extra fee of NZ$1 per day, unless either Sure Thing or Worry Free excess reduction option is taken
• A NZ$10 premium location fee applies for all bookings collecting from Auckland and Christchurch branches
• A NZ$75 public holiday fee applies for all bookings with pick up or drop off dates occurring on a New Zealand public holiday or relevant regional anniversary day holiday
• If the toilet or waste water tank, where applicable, is not returned empty, a cleaning fee of NZ$150 will apply
• All vehicles are designated smoke-free. If smoking is undertaken inside the vehicle, a cleaning fee of NZ$250 will apply
• If third-party driving services are added to a booking, an administration fee of NZ$50 will apply
• Pets are not permitted in the vehicle. If a pet has been in the vehicle, the hirer will be charged a non-approved pet fee of NZ$500, plus an additional cleaning fee of NZ$250.
• Failure to obtain authorisation to extend the rental whilst on hire (i.e. a late return) will result in the hirer being charged the daily rate, which may differ from the original rate booked, plus an additional NZ$200 for each day.
  
• Lucky Rentals offer secure off-street parking to customers.
  The parking is $5.00 per day or free with Sure Thing or Worry Free excess reduction options for more information on this service you can check out https://www.luckyrentals.co.nz/info/parking-with-lucky-rentals 

Road User Charges

A road user charge (or diesel tax) applies to all diesel vehicles in New Zealand. This tax will be calculated and payable to Lucky Rentals, upon completion of the hire, based on the kilometres travelled during the hire.

Traffic Infringements and fines

All traffic infringements and fines (including, but not limited to, speeding, parking, freedom camping (parking in restricted camping areas) and toll road infringements) are the liability of the hirer. The hirer authorises Lucky Rentals to charge the hirer’s credit or debit card the cost of the infringement, any online payment fees, plus a processing fee. In the event that Lucky Rentals receives notification of any infringement notice or fine, a processing fee of NZ$5 will apply per infringement notice or fine.

Hirer's Liability

Lucky Rentals requires a bank pre-authorisation of the excess/bond amount (or a minimum of NZ$250, whichever is greater) from the hirer’s credit or debit card. The pre- authorisation hold can remain on the cardholder’s account for between ten and thirty business days, depending upon the issuing bank’s policy.
The hirer is liable