Maui Terms & Conditions

This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up.

---

Branch Opening Hours

Depot	Branch Hours
Auckland Christchurch                  Queenstown	8:00am-4:30pm

Branches are closed Christmas Day (25 December).

A $120 surcharge will apply to all rentals picking up and/or dropping off on National public holidays

• 18 April 2025
• 21 April 2025
• 25 April 2025
• 2 June 2025
• 20 June 2025
• 27 October 2025
• 14 November 2025 (Christchurch Only)
• 26 December 2025
• 1 - 2nd January 2026
• 26 January 2026 (Auckland only)
• 6 February 2026
• 23 March 2026 (Queenstown only)

Included in Daily Standard Rate

• Unlimited Kilometres (Diesel Tax charged/100km- see RUCRF* note below)
• Vehicle Insurance - Liability Applies
• 24 hour Roadside Assistance
• Bedding & Linen Kits*
• General Equipment*
• Kitchen Equipment*
• 15% GST (Goods & Services Tax)*

*Goods & Services Tax (GST)

GST is a New Zealand Government imposed tax. GST is included in all Maui rates and is currently 15%. Maui reserves the right to amend GST upon Government intervention.

*Apartment Style Kitchen Equipment

includes quality plates, bowls and cups. Wine and drinking glasses. Superior cutlery and cooking utensils. Bottle/can opener, mixing bowls, colander, saucepans, frying pans, chopping board, gas kettle, electric jug, coffee plunger, toaster and tea towel.

*Freshly Laundered Linen & Bedding

Includes pillow, pillowcase, sheet and towel per person plus one duvet (doona) per bed.

*General Equipment

Includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, clothes hangers and a floor safe. General equipment also includes starter items that are designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dish washing detergent, disposable gloves, biodegradable bin liner, toilet roll and biodegradable toilet chemicals.

Stress Free Package

The Stress Free Package is NZ$70 per day (maximum NZ$3,500 per rental) and is payable in addition to the daily gross rental rate. The inclusions on the Stress Free Package are as follows -

• Vehicle Insurance - $0 Liability
• Tyre & Windscreen Cover
• Overhead & Underbody Damage Cover
• Single Rollover Cover
• Extra Driver Fee
• Linen Exchange**
• Camp Chairs & Table
• Baby / Booster seat - on request (cannot be fitted in some vehicle categories)
• Snow Chains
• Portable Heater

**Linen Exchange: This service allows customers to exchange their linen and bedding during their rental after seven days of travel at any maui branch. The branch will need to be notified ahead of time to ensure items are available and ready for when customers arrive.

*Road User Charge Recovery Fee (RUCRF)

The Road User Charge Recovery Fee (RUCRF) will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The vehicle rates per 100km are as follows:

• Ultima, Ultima Plus, Cascade - NZ$7.64
• Beach, River - NZ$8.04

Maui reserves the right to amend the Road User Charge Recovery Fee (RUCRF)  in response to changes in Government Road User Charges.

For your Protection - Vehicle Liability*

New Zealand legislation provides limited coverage for personal injury. Except where such loss or damage is caused by Maui’s (or that of its employees) own negligence or breach of the Maui Rental Agreement Terms and Conditions, Maui does not accept liability for any loss or damage to any personal belongings or property of the Customer (or any person or entity related to the Customer).  Maui strongly recommend that all people travelling in New Zealand take out personal travel insurance.

* In the USA a liability is referred to as the 'deductible'.

All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (the liability) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing an recovery costs, theft, fire, break-in or vandalism with the exception of the 'exclusions'.  Where the damage is the customer’s fault, this also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.

Where a customer chooses the standard liability option, any damage to their motorhome or any third party property during the hire will need to be paid during the vehicle drop off process. Costs incurred will be calculated and recovered at end of the hire, regardless of any independent cover they may have. Customers choosing a standard liability option will need to allow sufficient time at drop-off to enable a damage inspection.

The liability applies in respect of each claim, not rental.

Please see the 'exclusions' section below, whereby all liability cover will be made void.

This NZ$7,500 liability can be reduced, in most circumstances, by the purchase of the Liability Option (note Liability Reduction Option is already included in the Stress Free Package).

Liability Reduction Option

Cost per day NZ$55 (max charge NZ$2,750) - $0 Liability

With Liability Reduction Option (or Stress Free Package), the hirer will not have to pay any liability at all for any damage to the vehicle or property of a Third Party with the exception of the

The liability applies in respect of each claim, not rental.

Please see the 'exclusions' section below, whereby all liability cover will be made void.

The maximum public liability is $20,000,000, sub limits may apply. Please note that the maximum public liability may change during the course of the year for which these terms apply. 

Exclusions

The Liability Reduction Option will not apply and the customer is responsible for all costs arising out of, or incurred in connection with:

a) Any use of the vehicle prohibited under the maui Rental Agreement.

b) Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) or driving under the influence of alcohol or drugs, or negligence. c) Any loss or damage to any personal belongings or property of the customer (or any person or entity related to the customer), except where such loss or damage is caused by maui’s (or that of its employees) own negligence or breach of the maui Rental Agreement Terms and Conditions. maui recommends the customer does not leave valuables in the vehicle and that they take out personal travel insurance.

d) Any damage where the customer is charged by local authorities for being careless, showing gross negligence or wilfulness in failing to abide by the local road rules, resulting in damage to the hired vehicle or third party vehicle/property.

e) Retrieving or recovering a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned, in each case in circumstances within the control of the customer.

f) Replacing keys, which have been lost or stolen, or retrieval of keys which have been locked in a vehicle. g) Any overhead and underbody damage to the vehicle however caused, except where Liability Reduction Option or the maui Inclusive Pack has been purchased.

h) Any single vehicle rollover except where the maui Inclusive Pack has been purchased.

i) Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.

j) Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

k) Any damage caused to the vehicle due to the incorrect use of snow chains.

l) Any damage associated with the incorrect use of fuel (fuel being diesel or petrol), which includes Biofuel which should not be used, or water or other contamination of fuel.

m) Any water related damage which includes, but is not limited to, vehicle submersion, contact with salt water, creek or river crossings, driving through flooded areas and beach driving.

n) Any damage caused to the vehicle by a customer’s cat or dogs.

Vehicle Security Deposit

Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected.

For security purposes, only a credit or debit card can be used for payment of bond. The credit or debit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit or debit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of prepaid travel card is not acceptable as a means to provide a vehicle security deposit.

Debited bonds are subject to a 3.05% credit card administration fee in addition to the bond amount when the credit or debit card used is either Visa or Mastercard or 5.2% for American Express. The credit card administration fees are subject to change

The Liability Deposit is fully refundable, including the credit card surcharge, if the card used to provide the Liability Deposit is a Visa or MasterCard credit or debit card, provided the Vehicle is returned undamaged. maui recommend that customers use a Visa or MasterCard credit card for the Liability Deposit, as the credit card administration fee that applies when using American Express is not refundable. 

(Discovery Rentals cannot accept American Express, these cards can only be used at time of pick up)

If you do not take a Liability Reduction Option, the vehicle security deposit is NZ$7,500 payable by credit or debit card.

The NZ$7,500 is debited to the hirer's credit or debit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit or debit card and that the amount does not exceed the hirer's daily withdrawal allowance.

If Liability Reduction Option or the Stress Free Package has been taken the vehicle security deposit is NZ$250.

The NZ$250 is taken as an imprint to the hirer's credit or debit card when the vehicle is collected. An imprint simply records a figure against the hirer's credit or debit card of NZ$250 that Maui can then debit if required.

The Security Deposit is fully refundable, including the credit card surcharge if the card used to provide the
vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tank (Fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the express return pack, failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon returning the vehicle.

Maui reserves the right to retain a NZ$250 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT OR DEBIT CARD CAN BE USED FOR VEHICLE DEPOSITS.

Credit or debit cards must be valid for 90 days following the end date of the rental.

Important Information

We strongly recommend any international visitors arriving off long-haul flights stay overnight prior to picking up their motorhomes.  Please also take the time to visit www.drivesafe.org.nz which provides educational information in regards to safe driving practices on New Zealand Roads.

Exchange Rate / Currency Fluctuations

All credit and debit card transactions are conducted in New Zealand dollars.  If a refund is due, maui will credit the amount due in full to the Customer's credit or debit card.  maui does not accept any liability for credit or debit card fees or bank-imposed fees relating to currency conversion or foreign transactions, which may appear as a variation between the total debited and the total refunded. 

Credit Cards

The credit or debit card holder will be jointly and severally liable as a customer. Accepted credit and debit card are Visa Card, MasterCard and American Express. A non-refundable 3.05% administration fee will apply to all Visa and MasterCard transactions and 5.2% to American Express. Credit card administration fees also apply to the debited vehicle security deposits and only the hirer's credit or debit  card is acceptable to use for the purpose of the vehicle security deposit. (Discovery Rentals cannot accept American Express, these cards can only be used at time of pick up)

Credit Card Surcharge - Discovery Rentals

Credit card fees are payable when using Visa or Mastercard as these are subject to change Find out the current rates for your card here

Calculation Errors

Maui will not honour calculation errors. Should a calculation error occur Maui will charge for the shortfall.

Licence

A current and full motor vehicle driver's licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a current International Driving Permit (IDP) issued in the same country as the driver's licence was issued. An accredited English translation will be accepted in lieu of an International Driving Permit.

Age Restrictions

Drivers must be 21 years of age or over.

Additional Products & Services

To be requested at time of reservation or upon vehicle collection and paid by customer on day of vehicle collection:

Item	Price	Conditions
Extended Roadside Assistance	$6 per day	This includes opening RV on lock out, jump start, flat tyre change using spare located in the RV, fuel delivery up to 20 litres and call out fee up to $150.00. Non-mechanical issues are not covered and guests may be required to take the RV to a repairer.  Capped at 25 days.
Windscreen and Tyre Protection Plus Extended Roadside Assistance (WAP)	$16 per day	This includes 1 windscreen, 2 tyres and the Extended Roadside Assistance. Capped at 25 days.
Refueling Pack	$209 per rental	This includes: 1x fuel tank refill and 1x gas bottle refill
Cleaning Pack	$99.00 per rental	This includes: toilet and grey water emptying (where available), end of hire tidying. Simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning.
Camp Chairs	$22.00 each per rental
Camp Table	$31 per rental
Additional Doona/Duvet	$19 per rental
Heater/Fan	$19 per rental
Child/Booster Seats	$44 per rental	Please refer to the Child Restraints guide Maximum 2 seats.
Pre-Purchased Gas Bottle – non-toilet & shower	$26 per rental	A gas bottle is necessary for cooking. A full gas bottle(s) may be pre-purchased and can be returned empty to thl at the completion of the road trip. Fee applies for each booking component of a multiple rental
Pre-Purchased Gas Bottle – toilet & shower	$44 per rental	A gas bottle is necessary for cooking. A full gas bottle(s) may be pre-purchased and can be returned empty to thl at the completion of the road trip. Fee applies for each booking component of a multiple rental
Snow Chains	$53 per rental	Cannot be pre-booked. Guest can request at Pick-Up.
Extra Driver/Renter	$4.00 per person per day	Capped at 15 days.
Toilet Chemicals	$3.50 each	Cannot be pre-booked. Guests can request at Pick-Up.
First Aid Kit	$42	A First Aid kit is supplied in every RV. If the seal is broken or the kit is not returned the kit becomes the property of the guest and the fee is charged.
Change of Drop-off location after Pick-up	Up to $750.00	Subject to availability.
Pet Cleaning Fee	$315.00 per rental	Applies on all bookings where a pet dog or cat is travelling in the RV. A maximum of two pets are allowed in the RVs.
One-Way Fee (AKL to CHC/ZQN)	$295.00 (Oct to March) $189.00 (Apr to Sep)	Minimum rental periods apply.
One-Way Fee (CHC/ZQN to AKL)	$189.00 (Oct to March)	Minimum rental periods apply.
One-Way Fee (CHC to ZQN)	$189.00 (Apr to March)	Minimum rental periods apply.
One-Way Fee (ZQN to CHC)	$89.00 (Oct to March)	Minimum rental periods apply.
Queenstown Location Fee	$260.00	Per rental

Rental Duration

• Rentals are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental period is 5 days
• • 10 Day minimum hire period for Easter 17 to 22 April 2025
  • 14 Day minimum hire period for 26 December 2025 to 7 January 2026
  • 10 Day minimum hire period for 8 January to 15 March 2026.
• Minimum rental period is 10 -14 days when a vehicle is going one way
• Minimum rental period is subject to change during peak periods.
• Late pick ups or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of Maui's branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit or debit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in additional to the daily rate.

Road Restrictions

Motorhomes can only be driven on sealed/bitumen or well-maintained roads.

No vehicle is permitted to travel on:

• Skippers Road (Queenstown)
• Crown Range Road (Queenstown)
• Ninety Mile Beach (Northland)
• Ball Hut Road( Mt Cook)
• North of Colville Township (Coromandel Peninsula)
• All ski field access roads (from 01 June to 31 October)

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Change of Drop Off Destination

If the customer wishes to change the drop off destination, they must first obtain authorisation from the Reservations or Scheduling Departments.

Subject to the change being approved, an additional charge of up to NZ$750 may apply.

Multiple Rentals

Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the daily vehicle rates. Details are on application.

One Way Rentals

• A one-way rental fee of NZ$189 applies where pick up originates from Auckland and returns to Christchurch or Queenstown, where pick-up is between 01 April and 30 September.
• A one-way rental fee of NZ$295 applies where pick up originates from Auckland and returns to Christchurch or Queenstown, where pick-up is between 01 October and 31 March.
• A one-way rental fee of NZ$189 applies where pick up originates from Christchurch or Queenstown and returns to Auckland, where pick-up is between 01 October and 31 March.
• A one-way rental fee of NZ$189 applies where pick up originates from Christchurch to Queenstown, where pick-up is between 01 April and 30 September.
• A one-way rental fee of NZ$89 applies where pick up originates from Queenstown to Christchurch

The one-way fee if applicable is charged per hire.

Minimum one-way rental period requirements are subject to change.

Queenstown Fees

Vehicles collections and returns in Queenstown incur a NZ$260 location fee (same city collect and return, one fee applies). This is in addition to the one-way fee if applicable.

Customer Self Check

Please note that it is mandatory for all customers to complete our Customer Self Check In service.

https://selfcheckin.thlonline.com/sci/start

Transfers

maui provides free airport to branch and branch to airport transfers on the day of arrival and departure for our Auckland, Christchurch and Queenstown branches.

Infringements & Administration Fees

Maui reserves the right to charge the hirer for any speeding, toll way, parking or freedom camping fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Maui reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or claims in the event of the customer not have $0 Liability. In addition to the costs associated per fine and/or claim, an administration fee of NZ$60 will be applicable. This fee will be applicable per offence.

If the Customer continues to exceed a speed of 110km or continues to exceed the posted speed limit, as determined by the Customer repeatedly ignoring the warnings of the telematics system fitted into the Vehicle, Maui may impose a fee on the Customer in the amount of AU$300.

24 hour Roadside Assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so may impact any claims for compensation. Maui do no accept liability for any claims submitted after this period.

Please contact us on free phone: 0800 788 558 or landline 0064 9 255 4471. 

Repairs

Repairs up to NZ$200 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$200, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Change of Vehicle

Should the vehicle booked by unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only be vehicle category.

Voluntary Downgrade

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Cancellation and Amendments 

You must put any request to Cancel or Amend in writing or we cannot action.  The date of the email will determine the following Cancellation fees:

• If cancelled 31 days or more prior to pick-up = 20% or deposit paid (whichever is greater)
• If cancelled between 30 to 7 days prior to pick-up = 40% or deposit paid (whichever is greater)
• If cancelled between 6 to 1 days prior to pick-up = 70% of Rental
• If cancelled within 24hrs of pick-up or No-Show = 100% of Rental
• If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.
• The cancellation fee period is based on New Zealand Standard time.
• Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

If a Customer changes the travel dates of their booking and subsequently cancels:

• the cancellation fee applying to the original cancellation period will apply where the Customer has postponed their travel dates; and
• the cancellation fee applying to the new cancellation period will apply where the Customer has brought forward their travel dates.

Amendments: If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply. 

$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. If rental is shortened, no refund will be given on the initial deposit.  In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.  Where the hire is being extended, the amendment fee will not apply.

If the amendment results in changing vehicle brands your deposit may not transferable.

Amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Any amendments within cancellation time period is subject to the supplier providing permission to amend the travel dates, or cancel the reservation and having to re-book.

If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.

Important

Maui reserves the right to refuse any rental at its discretion.

Animals

No animals are permitted in any Maui vehicle, excluding guide dogs.